Our Story

The Encore management team is comprised of a group of IT veterans with years of experience developing solutions for their customers.

John Burns began his career in 1984 with Computerland. He left in 1987 to become part owner of Entre Computer Center which later was acquired by the Future Now and ultimately Xerox Connect in 1998. John left Xerox in 1999 to build a sales and delivery organization for Cincinnati Bell (CBTS) which grew from under $2 Million in 1998 to over $400 Million in 2014.

Jay Vollmer began his IT career in 1996 as an account manager for some of the most well known names in the IT industry. Jay has always felt very comfortable understanding technology, and more importantly showing customers how to use it as a business enabler. Jay has a very broad experience working with customers in government, healthcare, Fortune 500 and small and medium businesses.

Jay and John began their relationship by partnering to deliver Cisco networking solutions to joint customers in the healthcare industry. When Jay left Cisco for VMware, he enlisted John’s help to deliver virtual data center services to the Fortune 500. Jay and John both recognized they had a similar work ethic and values.

Jay put together an investment group in 2011 to purchase élan Technologies, an Apple focused IT services provider. Jay enlisted John’s guidance as a board member and mentor. Under John’s guidance, Jay grew élan into one of the largest Apple service providers in the Midwest. Jay expanded élan’s services to include managed services, professional services and cloud services.

John Burns acquired élan Technologies in 2016 to become the foundation for the managed services, professional services and hardware services divisions of Encore Technologies. Élan Technologies brings a highly skilled support organization and hundreds of customers from the Fortune 50 to the SMB. Encore Technologies brings a team of technology leaders with the experience to deliver complex solutions. Together, Encore Technologies is uniquely positioned to deliver the comprehensive service offerings our customers expect.

This is our Encore…

Leadership

John Burns

Founder & CEO

Jay Vollmer

President

Rick Dobson

Vice President of Enterprise Solutions

Dave Burns

Vice President of Data Center and Managed Services

Mike Schuetter

Vice President of Information Security

Tom Green

Senior Director of Program and Project Management

John Steiner

Director of Network Services

John Stallsmith

Director of Collaboration and Communication Services

Nick Koval

Director of the Commercial Business Unit

Community

Community involvement is a critical component of a successful enterprise. Encore Technologies is proud to sponsor many community and outreach organizations, including: