Encore’s Business Continuity and Disaster Recovery plans address the processes and procedures that are essential to ensure that mission-critical functions can continue during and after a disaster. Encore’s engineers can architect a data recovery plan that meets your needs so you can minimize downtime after an interruption in service. These processes and procedures are scalable, reliable and include technical designs that are continually updated as an organization evolves. Implementing a comprehensive data recovery plan provides business continuance and fault tolerance.
Encore offers data center colocation in a highly secure facility with high availability. Our data center meets the concurrently maintainable standards required by today's business critical applications and is monitored 24 hours a day by certified staff. Encore offers colocation options ranging from a single cabinet to thousands of square feet of secure space to meet all of our customers' needs.
A company’s digital environment and data are priceless. At Encore, we provide a wide variety of cloud hosting solutions for Windows and Linux platforms. Encore’s hosting solution boosts the efficiency of your budget by removing the need for capital outlays on hardware and data centers, as well as the cost for regular maintenance and upgrades. Encore’s hosting platform provides infinite scalability: from a single virtual machine to a complete infrastructure-as-a-service (IaaS). Based in Cincinnati Ohio, our enterprise-class data center ensures your digital assets and hosted environments are safe and secure.
Physical and Network Security
Encore’s data center has 9-layers of security to ensure the safety of your equipment and data. The building is a standalone secure facility with two sets of double doors at the main entrance. The second set is keycard access only and is guarded by a security officer 24x7. The entire grounds are under full video surveillance and all visitors must register prior to any visit and display a US government issued photo ID at arrival. Visitors are escorted for the duration of their visit. Access is limited to those areas where their equipment or data is stored. All cabinets are locked and Customer can request cages as well for an extra layer of security.
Encore’s secure network includes dual fiber and network paths from five different telecommunications firms, as well as redundant routers and firewalls to ensure connectivity 24x7.
Cloud & Managed Services
Global Service Desk
Encore simplifies moving to the Cloud by automating and optimizing processes and reducing costs. Automation drives consistency across your development, testing and production environments, and ensures you can quickly orchestrate changes throughout your infrastructure.
Encore Cloud gives customers complete control to adjust their infrastructure on demand as their needs for new servers, storage and bandwidth changes. The Encore Cloud enables customers to build out IT infrastructure that is more efficient and reliable.
• Offer scalable services on-demand with Advanced Security
• Accelerate service delivery and reduce operational costs
• Improve operational visibility and control
• Ensure compliance and governance
• Allow provisioning in minutes instead of hours or days
Global Service Desk
Encore’s Global Service Desk is the single point of contact for customer support. Encore’s certified technicians utilize an ITIL-based ticketing system to track and manage customer issues. Our first level of support is designed to keep employees productive by providing immediate assistance and leveraging our extensive knowledge base of known problems and solutions. End-user issues can be resolved quickly by a phone call, remote screen sharing or email correspondence. Escalation of issues or an onsite dispatch for second-level support will be closely monitored and managed by our technicians around the clock until resolution. We can also be an extension of your internal technology team by providing second and third level support to your current technical staff.
Encore’s managed desktop delivers ITIL based, full life-cycle management aimed at improving support, protecting assets and streamlining costs. Our certified techs can automate and manage imaging, patch management, software licensing and distribution, security standards and compliance management. We offer a full range of lifecycle services from install and refresh through proper disposal.
• Installation, Moves, Adds Changes (IMAC)
• Deskside Support Services
• Break-Fix - Onsite and remote services for both Windows and Apple
• Global Service Desk - Acts as a single point for support and troubleshooting staffed by Apple, Dell, HP and Lenovo certified technicians
• Optional client monitoring tool that provides hourly reports on over 100 possible issues
Network management is a critical component of IT Infrastructure. Maintaining this infrastructure can be costly and time consuming, requiring around the clock oversight to ensure the network is operational.
Encore’s managed network services provide 24x7 remote monitoring and management (RMM) of network devices to ensure reliability and performance.
Our RMM tool provides Encore’s technicians real-time visibility into network conditions.
In the event of an alarm, Encore Global Service Desk will create a ticket, assign it to the qualified resource and address the issue immediately. In addition, our analytics engine can proactively identify utilization trends to provide detailed information you need to scale your network efficiently.
By utilizing Encore’s Managed Storage solution, organizations can minimize the risks associated with disaster recovery, and reduce costs for off-site backups and long-term archives.
Encore’s Storage as a Service (STaaS) provides a highly available, flexible platform to adapt to your organization’s dynamic environment. We offer faster speeds for frequently accessed data and slower speeds for archival data. We also take into account critical tasks such as audits and regulatory/compliance.
Telephony hardware and services can be costly and difficult to maintain. Many traditional telephone systems run on outdated equipment that has become obsolete and is no longer supported by the manufacturer. Repair and replacement of these systems require significant capital that can be better utilized elsewhere.
Many companies are leveraging Voice over IP (VoIP) to provide a flexible, cost effective and efficient communication platform. Our engineers have designed and installed thousands of VoIP systems for a variety of industries including: manufacturing, finance, distribution, retail, healthcare and education. Encore partners with leading VoIP manufacturers and service providers to implement communication networks that are built for quality of service and reliability.
Whether setting up a remote office or a fleet of global servers, our consultants can provide the technical expertise and project management skills to ensure a successful engagement. Encore’s consultants will analyze your needs and design a custom solution, tailored specifically for your business. We offer consulting options from hourly engagements to fixed fee projects. At the conclusion of a project, our engineering team is available for training and onsite or remote support through our service desk.
Encore’s project management teams are experienced consultants with the right blend of practical knowledge, experience and people skills to ensure your business initiatives succeed. From creating a project plan to accurate execution, we make sure your business priorities are addressed from start to finish.
Our Project Manager’s practice Agile methodologies for iterative software development; and traditional waterfall for hardware installations, network upgrade, cloud computing and virtualization rollouts, business analytics and data management projects.
Experience has shown that our investment in the right people directly correlates to our customer’s success. We place the right people in the right place at the right time.
Our customer’s staffing needs are constantly changing.
Encore’s staffing team can provide prescreened, highly trained
IT professionals, ready to become a valuable part of your
technology team. Encore can customize a staff augmentation
model for short-term, direct placement or contract-to-hire engagements.
Deployment & Configuration
Sales & Distribution
Warehouse & Logistics
Deployment & Configuration
Encore’s deployment and configuration services can streamline productivity, reduce overall costs, and simplify equipment management. Encore’s deployment team can handle rollout projects for your desktop, laptop and mobile devices. Deployment services for our customers include: unboxing, asset tagging, configuration, setup and delivery. Encore’s deployment and configuration services, along with our managed desktop solution, provide a complete lifecycle management solution.
Our repair facilities are located in Cincinnati, Ohio, and staffed by a large team of vendor certified technicians. Our repair services are a critical component to our managed desktop services. We have the flexibility to customize repair support models to meet your needs. We also offer advanced replacement services as part of our lifecycle management for companies requiring zero downtime.
Sales & Distribution
Encore’s account management team exceeds expectations to ensure our
customers receive the products and complementary services that solve
their specific IT challenges. Our technicians design, procure and
install the right hardware and software components to meet our
Warehouse & Logistics
Encore's warehousing capabilities and logistics help customers
streamline productivity, reduce overall deployment costs and simplify
the process of equipment management. Encore owns a climate controlled
and secure warehouse dedicated to computer repair, configuration,
imaging and logistics. When delivery time comes, we work with trusted
carriers to safely deliver equipment to the right places and on time.