Encore’s Business Continuity and Disaster Recovery plans address the processes and procedures that are essential to ensure that mission-critical functions can continue during and after a disaster. Encore’s engineers can architect a data recovery plan that meets your needs so you can minimize downtime after an interruption in service. These processes and procedures are scalable, reliable and include technical designs that are continually updated as an organization evolves. Implementing a comprehensive data recovery plan provides business continuance and fault tolerance.
Encore offers data center colocation in a highly secure facility with high availability. Our data center meets the concurrently maintainable standards required by today's business critical applications and is monitored 24 hours a day by certified staff. Encore offers colocation options ranging from a single cabinet to thousands of square feet of secure space to meet all of our customers' needs.
A company’s digital environment and data are priceless. At Encore, we provide a wide variety of cloud hosting solutions for Windows and Linux platforms. Encore’s hosting solution boosts the efficiency of your budget by removing the need for capital outlays on hardware and data centers, as well as the cost for regular maintenance and upgrades. Encore’s hosting platform provides infinite scalability: from a single virtual machine to a complete infrastructure-as-a-service (IaaS). Based in Cincinnati Ohio, our enterprise-class data center ensures your digital assets and hosted environments are safe and secure.
Security has become a critical requirement for all businesses, regardless of size.
Our enterprise-class data center has multiple layers of physical and digital security protocols.
Continuous security patrols, required keycard access to our facility and full video surveillance across our grounds are in effect around the clock.
Visitors register prior to any visit, are required to give a photo ID and are always escorted through the building with limited access.
Encore’s data network is comprised of dual fiber and network paths, as well as redundant routers and firewalls to ensure uptime 24x7.
Cloud & Managed Services
Global Service Desk
As more complex application and computing initiatives evolve, the need for flexible infrastructure increases. Encore simplifies this by providing dynamic automated infrastructure solutions for your business through virtual computing platforms.
As an enterprise-class cloud provider, we have the capability to add computing power to your business through our Infrastructure as a Service (IaaS) solution. As your needs for new servers, storage and bandwidth expands or contracts, you can adjust your infrastructure on demand to keep your computing costs in line with your requirements. By automating these services, you reduce errors, and improve quality and consistency.
To maximize cloud computing in the provisioning and deployment process, requires an extensive approach that brings substantial efficiencies to both request and fulfillment. Encore offers automated provisioning, release management, and deployment of infrastructure, platform, and end-user compute services. Realizing the full benefits of automated provisioning entails addressing the entire end-to-end workflow, from business request to service activation. Overall, automated provisioning reduces costs throughout the organization by adding agility, efficiency, and reliability.
Global Service Desk
Encore’s Global Service Desk is the single point of contact for customer support. Encore’s certified technicians utilize an ITIL-based ticketing system to track and manage customer issues. Our first level of support is designed to keep employees productive by providing immediate assistance and leveraging our extensive knowledge base of known problems and solutions. End-user issues can be resolved quickly by a phone call, remote screen sharing or email correspondence. Escalation of issues or an onsite dispatch for second-level support will be closely monitored and managed by our technicians around the clock until resolution. We can also be an extension of your internal technology team by providing second and third level support to your current technical staff.
Managing hundreds or thousands of computers is extremely challenging. As devices break down, it’s critical to keep accurate records and make sure all aspects of the lifecycle are managed correctly. Encore’s managed desktop services improve support, protect assets and help stabilize the budget.
Proper lifecycle management of computers increases the efficiency of your staff, reduces the total cost of ownership and minimizes liability by providing a framework for critical services.
Imaging, patch management, software licensing and distribution, security standards and compliance management can all be automated and easily managed by our team of experts.
Network management is a critical component of IT Infrastructure. Maintaining this infrastructure can be costly and time consuming, requiring around the clock oversight to ensure the network is operational.
Encore’s managed network services provide 24x7 remote monitoring and management (RMM) of network devices to ensure reliability and performance.
Our RMM tool provides Encore’s technicians real-time visibility into network conditions.
In the event of an alarm, Encore Global Service Desk will create a ticket, assign it to the qualified resource and address the issue immediately. In addition, our analytics engine can proactively identify utilization trends to provide detailed information you need to scale your network efficiently.
Encore understands that your storage needs change frequently. As file sizes and asset resolutions grow to all-time highs, efficient storage becomes a necessity. Managed storage is an excellent way to minimize risks associated with disaster recovery, and is a cost effective solution for offsite backups and long term archives. Encore’s Storage as a Service (STaaS) provides a highly available, flexible platform to adapt to your company’s dynamic environment.
Telephony hardware and services can be costly and difficult to maintain. Many traditional telephone systems run on outdated equipment that has become obsolete and is no longer supported by the manufacturer. Repair and replacement of these systems require significant capital that can be better utilized elsewhere.
Many companies are leveraging Voice over IP (VoIP) to provide a flexible, cost effective and efficient communication platform. Our engineers have designed and installed thousands of VoIP systems for a variety of industries including: manufacturing, finance, distribution, retail, healthcare and education. Encore partners with leading VoIP manufacturers and service providers to implement communication networks that are built for quality of service and reliability.
Whether setting up a remote office or a fleet of global servers, our consultants can provide the technical expertise and project management skills to ensure a successful engagement. Encore’s consultants will analyze your needs and design a custom solution, tailored specifically for your business. We offer consulting options from hourly engagements to fixed fee projects. At the conclusion of a project, our engineering team is available for training and onsite or remote support through our service desk.
Encore’s project management teams are qualified consultants with the right blend of practical knowledge, experience, and people skills to ensure your business initiatives succeed. From creating a project plan to accurate execution, we address your business’s priorities from start to finish.
Our project managers have experience with software development, hardware installations, network upgrades, cloud computing and virtualization rollouts, business analytics and data management projects, as well as implementing IT services.
Experience has shown that our investment in the right people directly correlates to our customer’s success. We place the right people in the right place at the right time.
Our customer’s staffing needs are constantly changing.
Encore’s staffing team can provide prescreened, highly trained
IT professionals, ready to become a valuable part of your
technology team. Encore can customize a staff augmentation
model for short-term, direct placement or contract-to-hire engagements.
Deployment & Configuration
Sales & Distribution
Warehouse & Logistics
Deployment & Configuration
Encore’s deployment and configuration services can streamline productivity, reduce overall costs, and simplify equipment management. Encore’s deployment team can handle rollout projects for your desktop, laptop and mobile devices. Deployment services for our customers include: unboxing, asset tagging, configuration, setup and delivery. Encore’s deployment and configuration services, along with our managed desktop solution, provide a complete lifecycle management solution.
Our repair facilities are located in Cincinnati, Ohio, and staffed by a large team of vendor certified technicians. Our repair services are a critical component to our managed desktop services. We have the flexibility to customize repair support models to meet your needs. We also offer advanced replacement services as part of our lifecycle management for companies requiring zero downtime.
Sales & Distribution
Encore’s account management team exceeds expectations to ensure our
customers receive the products and complementary services that solve
their specific IT challenges. Our technicians design, procure and
install the right hardware and software components to meet our
Warehouse & Logistics
Encore's warehousing capabilities and logistics help customers
streamline productivity, reduce overall deployment costs and simplify
the process of equipment management. Encore owns a climate controlled
and secure warehouse dedicated to computer repair, configuration,
imaging and logistics. When delivery time comes, we work with trusted
carriers to safely deliver equipment to the right places and on time.